The Top 30 locations for offshore services in 2010, by region, are:
Americas: Argentina, Brazil, Chile, Colombia, Costa Rica, Mexico, Panama and Peru.
Asia Pacific: Bangladesh, China, India, Indonesia, Malaysia, the Philippines, Sri Lanka, Thailand and Vietnam.
Europe, the Middle East and Africa (EMEA): Bulgaria, the Czech Republic, Egypt, Hungary, Mauritius, Morocco, Poland, Romania, Russia, Slovakia, South Africa, Turkey and Ukraine.
Seven developed countries have moved out of the Top 30 this year – Australia, Canada, Ireland, Israel, New Zealand, Singapore and Spain. However, they should still be considered important in the context of nearshore locations whose maturity — albeit with somewhat lower cost advantage — offers significant benefits for organizations seeking a balanced portfolio of countries from which services are delivered.
Good news. But I’m looking forward that we’ll be more than the BPO.